Privacy Policy

Effective date: May 23, 2026. PopupVideo is committed to protecting your privacy and being transparent about the data we collect and how we use it.

1. Who we are

PopupVideo is the app and website operated by the PopupVideo team. If you have questions about this Privacy Policy, contact us at hello@popupvideo.app.

2. Information we collect

We may collect or receive the following categories of information:

• Shopify store information: store domain, shop name, app installation details, plan, and selected targeting settings.
• Popup configuration data: popup content, triggers, position, page rules, media source settings, and campaign metadata.
• Analytics events: impressions, clicks, CTA clicks, popup opens, and performance summaries generated from storefront interactions.
• Support and communications: messages, tickets, and feedback you send us.

3. How we use your information

We use this information to:

• Render your popups and deliver the configured experience on your store.
• Power analytics and reporting for your campaigns.
• Monitor app performance, troubleshoot issues, and improve the service.
• Respond to support requests and account-related questions.

4. Information from customers visiting your store

PopupVideo may collect event data from visitors on your storefront to show popup impressions, clicks, and conversion metrics. This can include anonymous interaction data such as page path, device type, and event timing. We do not intentionally collect sensitive personal data from your visitors.

5. Sharing and disclosure

We do not sell your data. We may share information with trusted service providers that help us host the app, process analytics, send email support, or operate infrastructure. These providers are bound by confidentiality obligations.

6. Cookies and similar technologies

To measure impressions and clicks, PopupVideo may use cookies or similar storage mechanisms on your storefront or in the app. These help us understand campaign performance and ensure the popup works reliably.

7. Security

We implement reasonable technical and organizational safeguards to protect information, including access controls, service encryption, and monitoring. No system is completely secure, and we encourage you to maintain strong credentials for your Shopify account and app access.

8. Data retention

We retain store configuration data and analytics as long as your app account remains active or as needed to comply with legal or operational requirements. You can remove campaigns or disable the app at any time.

9. Your choices

You can manage your popup settings, pause or delete campaigns, and remove app access from your Shopify admin. You can also contact us if you want help exporting or deleting your account data.

10. International data transfers

If your store or our service providers are located in different regions, information may be transferred across borders. We use appropriate safeguards to support those transfers.

11. Children’s privacy

PopupVideo is not directed at children under 13 and is not intended for use by minors.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any material changes will be reflected in the effective date above.

13. Contact

If you have questions, requests, or concerns about this policy, please contact us at hello@popupvideo.app.